Phones
Let me be specific!
PHONES.AT.WORK.
Let me be MORE specific, the phones at work that the receptionist answers.
Okay, here is the deal. We have a receptionist. She gets a lunch break (1 hour). We have an automated system, HOWEVER!!, Customer Service (specifically the Assholes Assistants) covers the phone for that hour. (WTF is the point of an automated system if it isn’t used? Because seriously, the guys in Prep have to answer the phones at night) There is 2 assholes assistants, myself and another girl. We used to have a laundry list of people that helped to answer the phone so that (specifically I)each person on the list only had to answer the phone 1 day a week. Well we went from four assholes assistants to 2. Plus the other people that used to help out that are either no longer alcoholics because they worked here working here or they were let go. So now there is a TOTAL of 5 people that answer the phones and 3 of those people rotate it around within their department. So the other girl and I answer the phones 4 days a week (Wed. is our ‘break’ day) and we get one Friday a month off that we alternate each month. We alternate weeks because it is just easier to remember that you have a full week.
Today we find out that the receptionist will be training for 4 weeks as back-up for payroll that used to be done by one of the accountants. So training will commence on Monday the 12th and each week she will be upstairs 2.5 days.
So…..Now, the other girl and I will have to cover the phones all day for 2.5 days a week on top of our lunch hour up front. Another lady in a different department all together said that she would be able to do 1/2 day Tues and the 1/2 Wed. Let me explain. The department that she is in varies on the amount of work they have day to day. I guaran-f*%king-tee you that those specific hours will not all be covered. Not because she won’t try to still help out but I know how that department is and she is needed in that department.
Ya know, I don’t mind the phone, I really don’t. However I just feel that I am paid to do a job. Covering the phones and trying to do work that you are actually “paid” to do gets very cumbersome to say the least.
Oh, and just extra food for thought, what is going to happen when the real payroll person is out for a week?
Any phone ideas out there for me to suggest to my boss??
I told my girlfriend to read the post and she said “Maybe you can suggest a robotic arm.” Sorry but that cracked us up b/c we have been talking a lot about robotics at work lately. Guess you had to be here!
Um, use the automated thingie?
I hate answering phones, too.
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